Delete Your Account

Last updated: December 8, 2025

You may delete your ReConto account at any time. This page explains how the deletion process works, what data will be removed, what information we may retain, and how long the process takes.

1. How to Delete Your Account

You can request deletion of your account in one of the following ways:

1.1 From Your Account Settings

• Open the ReConto app or website.
• Go to Settings → Account.
• Select Delete Account.
• Follow the confirmation steps.

1.2 By Requesting Assistance

If you cannot access your account or need help, you may request deletion by emailing us at privacy@reconto.com.

2. Verification Requirements

To protect your account and prevent unauthorized deletion, you may be required to verify your identity. This may include:

• Confirming access to your registered email address.
• Entering your account password.
• Confirming recent activity or ownership details.

If you cannot verify your identity using normal methods, you may be asked for additional documentation. This helps prevent accidental or fraudulent account deletions.

3. What Happens When You Delete Your Account

When you confirm that you want to delete your account:

• Your profile and login credentials are permanently deleted.
• Your sessions are logged out on all devices.
• Most personal information associated with your account will be deleted or anonymized.
• You will no longer be able to access your projects, documents, photos, tasks, invoices, or messages.

This action cannot be undone. Once deleted, your data cannot be recovered.

4. Data We Delete

We permanently delete the following categories of information:

• Account profile data (name, email, phone number, password).
• Preferences, settings, and notification configurations.
• Internal account records that are not required for other users’ project history.
• Uploaded media such as photos, documents, and attachments that are not required for legal or third-party records.
• Messages and comments that are not part of project histories needed by other users or for legal compliance.

5. Data We May Retain

In some cases, we are required or permitted by law to retain certain information. Additionally, because ReConto is a collaborative platform, any content you shared with another user who remains an active ReConto member will not be deleted. This applies to all shared interactions, including:

• Community posts, replies, and comments.
• Messages sent to other users.
• Photos or documents shared in projects or conversations.
• Tasks, approvals, agreements, evaluations, or any shared record.
• Content used in estimates, invoices, or provider documentation.
• Any information that forms part of another user’s history or workspace.

In these cases:

• Your profile is deleted or anonymized.
• Shared content remains visible to the users who relied on it.
• Your name may be replaced with "deleted user," "deleted provider,” or a similar placeholder.

This ensures that residents and providers retain the documentation they need for legal, tax, warranty, operational, or historical purposes.

6. Shared Content Across ReConto Users

ReConto is designed as a collaborative platform between Home Users, Providers, and Community participants. Therefore:

• If a Home User deletes their account, any content they shared —in projects, community, messages, photos, approvals, or documentation— may remain accessible to the users involved as long as they remain active.
• If a Provider deletes their account, clients and/or team members may still access the content shared with them, including project history, invoices, agreements, and messages, as long as they remain active users.
• If a user participated in the Community (forums, discussions, replies), their posts will remain visible to preserve conversation integrity. Their author will appear as “deleted user.”

In all cases, your personal profile data is deleted or anonymized, but shared content is retained so that other members of ReConto do not lose essential context or documentation.

7. How Long Deletion Takes

Most personal information will be deleted or anonymized within approximately 30 days of your request. Some data may remain in secure backups for an additional 30–60 days until those backups cycle out.

Backup retention is standard practice and does not allow restoration of your account once deletion has begun.

8. Implications for Home Users and Providers

8.1 For Home Users

• You will lose access to your projects and history inside your own account.
• Providers you worked with may still retain project and transaction history on their side as long as they remain active users.

8.2 For Providers / Contractors

• Your team members will lose access to workspaces or projects owned under your account.
• Clients may retain access to estimates, invoices, contracts, or messages previously shared with them, as long as they remain active ReConto users.
• Deleting your ReConto account does not void any active agreements you have with Home Users outside the Platform.

9. Re-Opening an Account

Once your account is deleted, it cannot be restored. If you wish to use ReConto again, you must create a new account.

10. Contact Us

If you have questions about deleting your account, please contact us:

• Email: privacy@reconto.com