Privacy Policy

Last updated: December 8, 2025

This Privacy Policy explains how ReConto (“ReConto”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information when you use our website, mobile applications, and related online services (collectively, the “Platform”).

By using the Platform, you agree to the practices described in this Privacy Policy and in our Terms and Conditions and Cookie Policy. If you do not agree with this Policy, please do not use the Platform.

1. Who We Are

ReConto is a digital platform that helps residents (“Home Users”) and service providers (“Providers” or “Contractors”) manage home maintenance, repair, and improvement projects. We currently operate in the United States, with legal compliance aligned primarily with U.S. federal law and the laws of the State of California.

If you have questions about this Privacy Policy, you can contact us at:

• Email: privacy@reconto.com

2. Information We Collect

The information we collect depends on how you use the Platform and whether you are a Home User or a Provider. We collect the following categories of information:

2.1 Information You Provide to Us

• Account and Profile Information: When you create an account, we collect information such as name, email address, password, phone number, language, and role (Home User or Provider). Providers may also provide business name, industry, service areas, license details, team member information, and branding elements.
• Project and Service Information: Details related to projects, maintenance plans, tasks, punch lists, estimates, invoices, contracts, photos, documents, notes, and other content you upload or enter on the Platform.
• Communications: Messages you send or receive through the Platform (for example, between Home Users and Providers), as well as your communications with our support team or feedback you submit.
• Payment and Billing Information: If you purchase a subscription or pay for services through the Platform, we may collect billing-related data (such as billing address and transaction details). Payment card information is processed by third-party processors and is not stored in full by ReConto.
• Marketing Preferences: Your preferences for receiving marketing communications, newsletters, and product updates.

2.2 Information We Collect Automatically

When you use the Platform, we automatically collect certain information about your device and usage, such as:

• IP address, browser type, device type, operating system, and device identifiers.
• Pages or screens you view, features you use, and time spent on the Platform.
• Referring URLs and exit pages.
• Crash logs, performance data, and diagnostic information.

We collect some of this information using cookies and similar technologies. For more details, please see our Cookie Policy.

2.3 Location Information

With your permission, we may collect approximate or precise location information from your device (for example, to show nearby Providers or to improve route planning and scheduling). You can control location permissions in your device settings. If you disable location services, some functionalities may be limited.

2.4 Information from Third Parties

We may receive information about you from third parties, such as:

• App stores and payment processors (e.g., Apple App Store, Google Play, Stripe) for billing status, subscription details, and transaction confirmations.
• Providers or Home Users who add you as a team member, invite you to collaborate, or share project information with you.
• Analytics and advertising partners that provide aggregated or pseudonymous insights about Platform usage.

3. How We Use Your Information

We use personal information for the following purposes:

• Providing and maintaining the Platform: To create and manage accounts, authenticate users, and operate core features.
• Facilitating projects and services: To enable Home Users and Providers to plan, track, and communicate about home services and projects.
• Processing payments: To process subscription fees, charges, and other transactions through third-party payment processors.
• Customer support: To respond to inquiries, troubleshoot issues, and improve user support.
• Improving the Platform: To analyze usage, monitor performance, test new features, and enhance user experience.
• Personalization: To remember preferences, customize content, and suggest relevant features or content.
• Marketing and communications: To send product updates, promotional messages, surveys, and recommendations (where permitted by law and your preferences).
• Security and fraud prevention: To detect, prevent, and investigate fraudulent or unauthorized activities.
• Legal compliance: To comply with applicable laws, regulations, legal processes, and enforce our rights.

4. Legal Bases for Processing (When Applicable)

While our primary focus is U.S. law, if you are in a jurisdiction (such as the European Union or United Kingdom) that requires a legal basis for processing personal data, we rely on:

• Performance of a contract: Providing the Platform and related services to you.
• Legitimate interests: Improving the Platform, securing our systems, and communicating with you.
• Consent: For certain marketing, analytics, or location-based processing where required.
• Legal obligations: Compliance with laws, regulations, and judicial orders.

5. How We Share Your Information

We do not sell your personal information. We may share information in the following situations:

5.1 With Other Users

• When Home Users and Providers interact through the Platform, necessary information is shared between them: for example, names, contact details, project details, schedules, estimates, and invoices.
• If you are part of a team or company, your profile and activity may be visible to other team members or administrators associated with that account.

5.2 With Service Providers (Processors)

We engage trusted third-party vendors to perform services on our behalf, such as:

• Hosting and infrastructure.
• Payment processing and billing.
• Analytics and performance monitoring.
• Customer support tools.
• Marketing and email delivery.

These providers may access personal information only as needed to perform their services and are obligated to handle it in a manner consistent with this Policy and applicable law.

5.3 Advertising and Analytics Partners

We share certain information with analytics and advertising partners (such as Google Analytics and Google Ads/AdMob) to measure the effectiveness of our Platform and deliver relevant advertising. This may include identifiers, device data, and information about your interaction with the Platform.

Under California law, some of this activity may be considered “sharing” of personal information for cross-context behavioral advertising. See Section 8 for your rights.

5.4 Business Transfers

If we are involved in a merger, acquisition, sale of assets, financing, or similar transaction, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

5.5 Legal and Safety Obligations

We may disclose your information if we believe it is reasonably necessary to:

• Comply with applicable laws, regulations, or legal processes.
• Respond to lawful requests from government authorities.
• Protect the rights, property, or safety of ReConto, our users, or the public.
• Detect, prevent, or address fraud, security issues, or technical problems.

6. Cookies and Similar Technologies

We use cookies and similar technologies (such as web beacons, pixels, and SDKs) to operate and improve the Platform. Cookies allow us to remember your preferences, understand how you use the Platform, and provide relevant content and ads.

For more information about the cookies we use and your choices, please review our Cookie Policy.

7. How Long We Keep Your Information

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or legal reporting obligations).

If you delete your account, we will generally delete or anonymize your personal information within approximately 30 days, subject to any legal obligations that require longer retention (for example, records related to financial transactions or dispute resolution).

8. Your Choices and Rights

You may have certain choices and rights regarding your personal information, including:

• Access and Update: You may view and edit certain account information directly in your account settings. If you need additional access or corrections, contact us at privacy@reconto.com.
• Delete Your Account: You can delete your account by following the instructions on our Delete Your Account page. Account deletion will remove or anonymize your personal data, subject to limited legal retention requirements.
• Marketing Communications: You may opt out of marketing emails by using the “unsubscribe” link in those emails or contacting us. We may still send you non-promotional communications, such as service or account notices.
• Cookies and Tracking: You can manage cookies in your browser and device settings, or via any consent tools we provide on the Platform, as described in our Cookie Policy.

8.1 California Privacy Rights (CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: To request details about the categories of personal information we collect, use, disclose, or “share”, and sources and purposes.
• Right to Access: To receive a copy of the personal information we maintain about you.
• Right to Delete: To request deletion of personal information, subject to certain exceptions.
• Right to Correct: To request correction of inaccurate personal information.
• Right to Opt-Out of “Sale” or “Sharing”: To direct us not to “sell” or “share” your personal information, as these terms are defined by CCPA/CPRA.
• Right to Non-Discrimination: To not be discriminated against for exercising any of your privacy rights.

We do not sell your personal information for money. We may “share” personal information with advertising partners for cross-context behavioral advertising. You can opt out by contacting us or using any “Do Not Sell or Share My Personal Information” options we provide on the Platform (where available).

To exercise your California privacy rights, please contact us at privacy@reconto.com. We may need to verify your identity before fulfilling your request.

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures may include encryption in transit, access controls, and secure hosting.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use the Platform at your own risk.

10. International Data Transfers

The Platform is currently intended for use in the United States. If you access the Platform from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located.

By using the Platform, you acknowledge that your information may be transferred to jurisdictions with different data protection rules than your home country. We will take appropriate measures to protect personal information in accordance with this Policy and applicable law.

11. Children’s Privacy

The Platform is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete it as soon as possible.

If you believe a child has provided us with personal information, please contact us at privacy@reconto.com.

12. Third-Party Websites and Services

The Platform may contain links to or integrations with third-party websites, services, or applications that are not operated by ReConto. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party sites or services you visit or use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will update the “Last updated” date at the top of this page, and where required by law, we may provide additional notice (for example, via email or in-app notification).

Your continued use of the Platform after any changes become effective indicates your acceptance of the updated Policy. If you do not agree with the changes, you should stop using the Platform and may request deletion of your account.

14. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@reconto.com