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Service Agreements - Convert Client Feedback into 5-Star Results | ReConto PRO

Turn Client Feedback into 5-Star Results

Win client loyalty with clear expectations. Document every commitment, track improvements, and prove your professionalism with transparent follow-through.

❌ The Pain

  • ✕ Clients share feedback but it stays trapped in chats and never becomes action
  • ✕ Crew promises "we'll fix it next time" but no owner, date, or proof exists
  • ✕ Same complaints repeat because nobody tracks what was promised
  • ✕ Without visible progress you can't request new reviews
  • ✕ Hard to prove you're responsive when issues arise

"Feedback without a plan is just noise."

🤖 The Solution

  • ✔ Convert every review into improvement agreement with up to 5 focused commitments
  • ✔ Add due dates, owners, and photos so team knows what must change
  • ✔ Share agreement summary with clients so they track progress with you
  • ✔ Update status and attach evidence as you fulfill each commitment
  • ✔ Request new review when complete—turn 3 stars into 5 stars

"Feedback → Agreement → Proof."

✅ The Result

  • ✓ Clients trust you because requests live in one place and get done
  • ✓ Teams prioritize what matters, cutting rework and free callbacks
  • ✓ Fulfilled agreements unlock testimonials you can market
  • ✓ Better retention—clients renew because you listen
  • ✓ Continuous improvement becomes measurable habit

Happy clients = More referrals.

Start Managing Agreements → See in Project Context

Continuous Improvement: More Than Contracts

Contracts set the baseline. Improvement Agreements capture what clients want to see after day one. This is especially powerful for recurring services where quality compounds over time.
Service agreements dashboard

What Are Continuous Improvement & Agreements in ReConto PRO?

The Agreements feature lets you formalize up to 5 improvement points per agreement—each with due date, responsible owner, and progress log. When feedback is below 5 stars (in Project context), agreements open automatically. You can also create standalone agreements for recurring services.

How the Agreements Workflow Works

  1. 1

    Receive feedback: after each job, capture comments or ratings in ReConto PRO

  2. 2

    Create agreement: translate feedback into up to 5 improvement commitments with context and dates

  3. 3

    Assign tasks: break commitments into internal tasks so crew knows exactly what to change

  4. 4

    Track progress: update statuses, add photos, keep clients informed as commitments are fulfilled

  5. 5

    Request new review: once improvements complete, ask client for updated rating reflecting better experience

Agreement examples

Real Scenarios Your Team Controls With Agreements

  • Landscaping: commit to hauling away all debris after mowing and share before/after photos

  • Pest control: agree to use pet-safe formulas and document labels each time

  • HVAC: promise same-day service report with photos and sensor readings after maintenance

  • Handyman: pledge on-time arrivals within 30-minute window and proactive communication if delayed

Actionable Feedback

Every comment converts into specific next steps—nothing stays vague

Transparency

Clients see progress on each commitment, building trust

Accountability

Owners and due dates make responsibility crystal clear

Benefits of agreements

And more

Client Confidence

Documented agreements show you take quality seriously

Better Reputation

Finished commitments trigger review requests—hard work shows in ratings

Retain Happy Clients

Address concerns proactively to keep your clients satisfied

Benefits of agreements

💡 Connection to Projects: In Project Evaluation (Phase 9), when client feedback is below 5 stars, ReConto automatically opens the Improvement Agreements tool. Learn more about Project Evaluation →

Why Continuous Improvement Agreements Matter More Than Contracts

Contracts describe baseline scope; continuous improvement agreements capture what clients want after day one. Without a shared place for those micro commitments, the same complaints resurface and you lose the chance to show how responsive you are.

ReConto PRO keeps those commitments next to tasks, photos, notes, and approvals, so every visit starts with "here's what we promised to improve."

What Every Agreement Should Capture

  • Context: Original feedback plus before/after photos so team understands target outcome
  • Owner & due date: Single accountable person and realistic window (usually next visit)
  • Success signal: How client will confirm improvement (photo, checklist, metric)
  • Review follow-up: Reminder to request new testimonial once client marks complete

Best Practices in ReConto PRO

  • Limit each agreement to 5 commitments so crews stay focused
  • Pin evidence directly to each item instead of letting proof live in chats
  • Use reminders and status updates so nothing survives past its due date without update
  • Share agreement summary before every visit to reset expectations with client

The Measurable Impact

Bain & Company found that improving retention by 5% can lift profits by 25-95%. Continuous improvement agreements are retention engines: they transform frustration into documented plans and trigger positive reviews you can publish.

With ReConto PRO you're not rewriting legal contracts—you're proving that feedback turns into action. That proof keeps renewals and recurring services in your pipeline.

The Feedback Cycle Most Contractors Waste

Typical scenario:

  1. You finish work and ask for feedback
  2. Client says: "Everything's good, but the patio had debris left"
  3. You say: "We'll fix it next time"
  4. Next visit: nobody remembers what was promised
  5. Client doesn't give 5 stars because "it always happens"

Without a system to track commitments, feedback stays as "noise" that doesn't improve anything.

How Improvement Agreements Work in ReConto PRO

When feedback is <5 stars, ReConto automatically opens the tool:

Step 1: Capture specific feedback

"Patio had debris left" → Registered with photo of problem

Step 2: Convert to measurable commitment

Agreement: "Clean patio before leaving + photo of clean result" - Owner: Juan - Date: Next visit

Step 3: Fulfill and document

Next visit: Clean patio, upload photo, mark commitment as complete

Step 4: Request new review

ReConto reminds you to ask for updated feedback → Client sees you listened → 5 stars

The Impact on Retention and Referrals

Bain & Company found that improving retention by 5% can increase profits by 25-95%. Improvement Agreements are retention engines because they transform frustration into documented plans.

Client who sees you listened and delivered = Client who renews annual contract + refers you to neighbors + leaves 5-star review you can share on Google and Facebook.

For Subcontractors Too

As a general contractor, you can use the same tool to evaluate YOUR subcontractors and create Improvement Agreements with them. "Next time arrive 15 minutes early", "Clean work area before leaving", "Send photos of finished work"—everything documented and tracked.

Feedback without a plan = noise. Feedback with Improvement Agreements = measurable growth.

Frequently Asked Questions

Contracts set the baseline. Improvement agreements are created after feedback to capture short, focused commitments (up to 5) with owners, dates, and proof. They show clients you heard them and plan to act.

Each agreement supports up to 5 commitments so teams stay focused. You can create as many agreements as needed across recurring visits or parallel projects.

Yes, but they can use the free version.

You mark it with a checkbox. When all commitments are achieved, you request a new review.